Shipping Information

Shipping Rates

Free EU shipping on orders over €100
Standard EU shipping: €9.95 (3–5 business days)
Express EU shipping: €19.95 (1–2 business days)
International shipping calculated at checkout

Processing Time

Orders leave our facility within 1–2 business days. Tracking details are automatically sent when your package departs.

Delivery Times

Delivery windows are estimates and may vary due to carrier delays or customs inspections. International shipments may experience additional processing time.

Tracking

Every shipment includes tracking. Use the link in your confirmation email to monitor progress on the carrier site.

Issues

If a shipment is delayed, lost, or damaged, contact support@potero.com within 7 days of the expected delivery date. We will work with the carrier to resolve the issue.